Terms of Service

 

Welcome to Woodspacez (hereinafter referred to as “we” or “us”). This Service Policy explains the rights, obligations, and applicable rules when you access and use our website and related online store services. Please read this policy carefully before using our services.

1. Introduction and Scope

This Service Policy applies to all activities conducted while accessing, browsing, and using our online store, including but not limited to product browsing, order placement, payment, delivery, and after-sales services. This policy applies solely to the online services provided and managed by us.

2. User Accounts and Website Responsibility

When using our website, you are responsible for ensuring that the information you provide is accurate and complete. We strive to maintain stable website operation and information security; however, we are not responsible for temporary interruptions or delays caused by factors beyond our control.

3. Product Information, Inventory, and Pricing

We make reasonable efforts to ensure that product descriptions, inventory status, and pricing information are accurate. In the event of inventory changes or price adjustments, the information confirmed at the time of order placement shall prevail. We reserve the right to update product information within a reasonable scope.

4. Orders and Payment

An order enters processing once payment has been successfully completed. We support the payment methods displayed on the website. After payment, you will receive an order confirmation containing your order number and payment details.

5. Shipping Policy

We currently offer delivery throughout Australia. After payment and order confirmation, your order will enter the processing and preparation stage. Under normal circumstances, order processing takes 1–3 business days, after which the package will be handed over to our logistics partners for delivery.

Once shipped, the estimated delivery time is generally 7–10 business days. Actual delivery times may vary depending on the delivery address and current logistics conditions. To ensure reliable and timely delivery, we work with commonly used Australian carriers, including Australia Post, StarTrack, and Sendle.

Orders of AUD 100 or more (including AUD 100) qualify for free shipping. Orders below AUD 100 are subject to a flat shipping fee of AUD 9.99.

For detailed shipping arrangements, delivery timelines, and the latest updates, please refer to our Shipping Policy page.

6. Order Cancellation Policy

After payment is completed, you may submit a cancellation request within 48 hours, provided that the order has not entered the picking or packing stage and has not been handed over to a carrier. Once an order has begun processing or has been shipped, it can no longer be cancelled.

If the order has already been shipped, you may submit a return or refund request after receiving the item, in accordance with the instructions outlined in our Order Cancellation Policy. We will provide guidance based on the actual order status.

7. Return and Exchange Policy

You may request a return or exchange within 40 days from the date of delivery. If the product has visible defects, quality issues, significant color differences, unusual odors, or does not match the order details, we will accept your return or exchange request.

For detailed conditions, procedures, and requirements, please refer to our Return and Exchange Policy.

8. Refund Policy

If a refund request meets the applicable conditions, it will be processed as follows:

• Refund Process: A refund will be initiated after verification;

• Refund Method: Refunds will be returned to the original payment card used at checkout (Visa, MasterCard);

• Processing Time: Refunds are generally credited within 1–3 business days, depending on the processing speed of the card issuer.

If your refund is not received within the expected timeframe, please contact us for assistance.

9. Disputes and Applicable Law

We comply with Australian law and follow GDPR principles when handling services and data matters. In the event of a dispute, both parties should first seek resolution through amicable negotiation. We reserve the right to update this policy as needed and will notify you of any material changes.

10. Privacy and Data Protection

We value the protection of your personal information and privacy. Details regarding data collection, use, and storage are set out in our Privacy Policy.

11. Intellectual Property

All website content, including but not limited to text, images, designs, and identifiers, is protected by applicable rights. No content may be used or reproduced without prior permission.

12. Limitation of Liability

To the extent permitted, we are not responsible for indirect losses resulting from factors beyond our control. Any liability shall be limited to the actual amount paid for the relevant order.

13. Modifications to the Service Policy

We may update this Service Policy based on operational or service requirements. Updated content will be published on the website and will take effect upon publication.

14. Contact Information

If you have any questions regarding this Service Policy or our services, please contact us using the contact details provided on our website:

Address: 2741 CEDAR ST APT 308, NORWALK, IA 50211, United States
Telephone: +1 (516) 521-8610
Email address: assist@woodspacez.com
Opening hours: Monday to Friday, from 9:00 AM to 18:00 PM (Australia/Sydney, AEST/AEDT)