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Payment Guide

 

Welcome to Woodspacez. This guide is intended to help you understand how to complete payments using a credit card when shopping on our website, as well as the related processes and important considerations.

1. Accepted Credit Cards

We accept commonly used credit cards for online payments, including:

  • Visa

  • MasterCard

Available card types may vary and are subject to what is displayed on the checkout page.

2. Credit Card Payment Process

When paying by credit card, the general process is as follows:

  • Select Credit Card as your payment method at checkout;

  • Enter the required card details, such as card number, expiration date, and security code;

  • Review your order information and payment amount, then submit the payment;

  • Once the payment is successful, you will receive a confirmation email containing your order number and payment details.

3. Payment Security

We take payment security seriously. Credit card information is handled using secure encryption during the payment process and is used solely for transaction verification and completion. We do not store full credit card details beyond what is necessary to process the payment.

4. Payment Errors or Issues

If you experience a failed payment, duplicate charge, or other payment-related issue, please check the following:

  • The card details entered are correct;

  • The credit card is valid and not expired;

  • The card has sufficient available credit.

If the issue persists, please contact us for further assistance.

5. Refunds to Credit Cards

If your order qualifies for a refund, it will be processed as follows:

  • Refunds are issued to the original credit card used for payment;

  • Processing time is typically 1–3 business days, depending on your card issuer;

  • If the refund is not received within the expected timeframe, please contact us for support.

6. Contact Us

If you have any questions about the credit card payment process, payment security, or related matters, please feel free to contact us using the details below:

Address: 2741 CEDAR ST APT 308, NORWALK, IA 50211, United States
Telephone: +1 (516) 521-8610
Email address: assist@woodspacez.com
Opening hours: Monday to Friday, from 9:00 AM to 18:00 PM (Australia/Sydney, AEST/AEDT)