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Return and Exchange Policy

 

Thank you for shopping with Woodspacez (hereinafter referred to as “we” or “us”). To ensure a clear and reliable shopping experience, we have outlined our return and exchange policy below. Please review it carefully before submitting a request.

1. Return & Exchange Period

You may request a return or exchange within 40 days from the date you receive the product. Requests submitted after this period will not be accepted.

2. Eligible Conditions for Return or Exchange

Within the valid period, return or exchange requests may be approved under the following circumstances:

  • The product has visible appearance defects;

  • The product has quality issues that affect normal use;

  • The product has a noticeable odor or significant color difference;

  • The item received does not match the product ordered;

  • Return or exchange without reason (the product must remain in resalable condition).

3. Return Process

  • Please contact us by email or phone to submit a return request and provide the following information:

    • Order number

    • Proof of payment

    • Reason for return

    • Relevant photos or videos

  • Our support team will review your request promptly. Once approved, we will notify you via your contact details;

  • Please send the product to the following return address: 2741 CEDAR ST APT 308, NORWALK, IA 50211, United States

  • After we receive and inspect the returned item, and if it matches the reported condition, we will proceed with your refund.

4. Exchange Process

  • To request an exchange, please contact us by email or phone and provide your order number, proof of payment, reason for exchange, and supporting photos or videos;

  • Once your request is approved, we will notify you and provide return instructions;

  • Please return the product to the address below: 2741 CEDAR ST APT 308, NORWALK, IA 50211, United States

  • After inspection, if the exchange request is confirmed, we will arrange shipment of the replacement item within 1–3 business days.

5. Refund Process

  • Refund Method: Refunds will be issued to the original payment method used at checkout (Visa, MasterCard);

  • Processing Time: Refunds are typically completed within 1–3 business days, depending on the processing speed of the card issuer;

  • If your refund has not been received after this period, please contact us for assistance.

6. Cost Responsibility

  • If the return or exchange is due to appearance defects, quality issues, noticeable odor, severe color difference, or incorrect items, the return shipping cost will be covered by us;

  • For returns or exchanges without reason, the return shipping cost must be covered by you.

Return Label: Each package includes a return label to help simplify the return process.

7. Responsibility Statement

Please ensure that returned items are properly packaged and include all original accessories. If damage occurs during return shipping due to improper packaging, it may affect the approval of your return or exchange. All requests are handled based on the actual condition of the returned item.

8. Contact Us

If you have any questions about this Return & Exchange Policy, or if you need assistance with a return or exchange, please contact us using the details below:

Address: 2741 CEDAR ST APT 308, NORWALK, IA 50211, United States
Telephone: +1 (516) 521-8610
Email address: assist@woodspacez.com
Opening hours: Monday to Friday, from 9:00 AM to 18:00 PM (Australia/Sydney, AEST/AEDT)