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Order Cancellation Policy

 

Welcome to Woodspacez. This Order Cancellation Policy explains when and how an order may be cancelled after it has been placed. Please review the details below before submitting a cancellation request.

1. Scope of Application

This policy applies to orders placed through our online store and covers situations where an order has been paid for but has not yet been shipped.

2. Cancellation Timeframe

You may request to cancel an order under the following conditions:

  • The order payment has been successfully completed;

  • The order has not entered the picking, packing, or shipping process;

  • The cancellation request is submitted within 48 hours from the time payment is completed.

Requests submitted outside this timeframe or after processing has begun cannot be accepted.

3. Orders That Have Been Shipped

Once an order has been shipped, it can no longer be cancelled.If your order has already been delivered, you may submit a return or refund request in accordance with our Return and Exchange Policy, and we will provide guidance based on the actual order status.

4. How to Request an Order Cancellation

To request a cancellation, please contact us using the details provided on our website and include the following information:

  • Order number;

  • Contact details used at checkout;

  • Reason for the cancellation request.

Our support team will review the request and respond as soon as possible.

5. Refunds for Cancelled Orders

If an order qualifies for cancellation and is successfully cancelled:

  • Any amount paid will be refunded using the original payment method;

  • Refunds will be returned to the credit card used at checkout (such as Visa or MasterCard);

  • Refunds are typically processed within 1–3 business days, depending on the card issuer.

If you do not receive your refund within the expected timeframe, please contact us for assistance.

6. Important Notes

  • Please review order details carefully before completing your purchase;

  • Once an order enters the shipping process, it cannot be cancelled;

  • Processing timelines may vary depending on order status.

7. Contact Us

If you have any questions about this Order Cancellation Policy or your order status, please feel free to contact us using the details below:

Address: 2741 CEDAR ST APT 308, NORWALK, IA 50211, United States
Telephone: +1 (516) 521-8610
Email address: assist@woodspacez.com
Opening hours: Monday to Friday, from 9:00 AM to 18:00 PM (Australia/Sydney, AEST/AEDT)